Monday, July 06, 2015

Hint: Your username should be the initial of your first name and your last name.
Example: John Smith would be jsmith


Bissell Wins Again - YMCA Corporate Soccer League Update

Congrats to Team Bissell for defeating Tycoint 8-2 in the Y's Corporate Soccer League on June 30. Our team is in a three-way tie for first place with MetLife - Fleet and Cobra Kai. View the current standings here and complete schedule here. We encourage you to come out and support Team Bissell on Tuesday evenings through July 28!

Bissell YOUniversity’s Dealing with Difficult People Recap


Fifteen associates attended Bissell YOUniversity’s Dealing with Difficult People class on June 30 in the Bissell training room. The training, facilitated by McLaughlin-Young’s David Kirkpatrick, focused on the four types of difficult people and strategies for effectively managing each type. These strategies include:

• Develop self-control
• Realize you can’t change other people so you must learn to cope with them
• Practice being respectful and assertive
• Recognize what you can and can’t control
• Look at your part in the conflict
• Ask for cooperation to find solutions

Feedback from trainees was positive, including one attendee who wrote: “Excellent program overall; can be applied personally and professionally.”




DATE: July 1, 2015
FROM: Rebecca Whitmarsh, General Manager, Aloft Charlotte Ballantyne
RE: Joelle Ferrugia

Joelle Ferrugia</
Joelle Ferrugia
It is with great pleasure that I announce the promotion of Joelle Ferrugia as Lead Night Auditor at Aloft Charlotte Ballantyne. Joelle has excelled as Front Desk Talent and has demonstrated her passion for customer service and her desire to continue to grow her hospitality career with Bissell.  

Joelle has a total of 17 years of experience on cruise ships and has more than five and a half years in hotels. She has experience in many aspects of hospitality including being an inspector of rooms, filling in for the front desk, operating the PBX, and most recently full time night auditor. Joelle started with Aloft in December 2013 and has been a true asset to the team ever since. She was a first time Franchise Player winner in January 2015. 

Please join me in congratulating Joelle on her promotion at Aloft!

Charlotte Agenda Features Ballantyne Corporate Park

Charlotte Agenda recently published a great story on what it's like to work in Ballantyne Corporate Park.Read the story here.

Observer Features Interview with Ned Curran

Development reporter Ely Portillo recently spoke with Ned Curran about leasing activity in Ballantyne Corporate Park, potential projects and incentives. Read the article here

Sara’s Y Breaks Ground in Ballantyne Corporate Park

Community leaders and officials from the YMCA of Greater Charlotte, Bissell and Ballantyne Corporate Park gathered on June 24 for a groundbreaking ceremony for Sara’s Y, a new 22,000 – 24,000 sq.ft. YMCA of Greater Charlotte facility in Ballantyne Corporate Park. The new Y is named in memory of philanthropist Sara Harris Bissell. Sara’s Y is projected to open in January 2016. 

Pictured left to right: Mike Burnett, 1st Morrison YMCA Board Chair; Andy Calhoun, YMCA of Greater Charlotte, President & CEO; Doug Baumgartner, Morrison YMCA Board Chair; Steve Bowers, Community Vice President, Morrison YMCA; Margaret & Smoky Bissell, Chairman of Bissell; and Bailey Patrick, YMCA of Greater Charlotte, Association Board Chair.

Spirit to Serve Volunteer Opportunity - Y Readers

On Monday, July 13, 1-3 p.m., join Spirit to Serve for a special volunteer event with Y Readers, the YMCA of Greater Charlotte’s nationally recognized literacy program that serves students in grades K-3 who are reading below grade level. Learn more about this fun opportunity here.

Ballantyne Business Center Plans Improvements

Ballantyne Business Center announced that it will be upgrading its space for a fresher, more functional setting. Features include a complete overhaul of the kitchen/break room area, featuring new furniture, appliances, TVs and a lounge area, as well as an enhanced conference center with updated furniture with plug in desks and refreshed break out areas. The improvements are expected to be completed by late September 2015.

Bissell Welcomes New Hires

We would like to welcome the following new hires who attended June's Bissell Familiarization Day:

  • Carmen Allen - Corporate
  • Carmen Camacho - Staybridge Suites
  • Noselle Cassier - Ballantyne Hotel & Lodge
  • Kayce Duke - Ballantyne Hotel & Lodge
  • Mari Garcia - Ballantyne Hotel & Lodge
  • Wendell Gathings - Ballantyne Hotel & Lodge
  • Karlee Lancaster - Corporate
  • Hillary Nichols - Ballantyne Hotel & Lodge
  • Rell Santana - Aloft
  • Leigh Thomas - Corporate

These associates received 100% on the Franchise Player Trait quiz:

  • Noelle Cassier
  • Mari Garcia
  • Karlee Lancaster
  • Leigh Thomas
  • Rell Santana


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