Thursday, October 02, 2014

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The Ballantyne Unveils New Executive Suites

The Ballantyne Hotel & Lodge has completed improvements to its suites, introducing six executive suites. Offering picturesque golf course views, each 800-square-foot suite has private balconies. The upgraded suites exude a fresh approach to classic design, featuring transitional elements with softened tones and a more spacious feel. The décor showcases the perfect balance of sophisticated style and versatility. 

“Our goal was to create spaces that were more inviting and conducive to today’s traveler’s needs,” said Peter Grills, general manager at The Ballantyne. “We strive to do everything we can to ensure the best guest experience, and our new suites offer a better sense of flow with transitional design and a hint of Southern flair.”

Bissell Hotels Memorandum

Bissell Hotels

DATE: September 24, 2014
FROM: Alastair Jones, Director of Rooms
RE: Audrey Bell 

Audrey Bell
Audrey Bell
We are pleased to announce that Audrey Bell has been appointed into a new position in the front office as Director of Front Office. 
In her new position, Audrey will be leading all front office operations with direct responsibility for concierge, guest relations, reservations, front desk, PBX, bellmen and doormen. She will be reporting to me and begins her new position on Wednesday, September 24. 
Audrey started at the Ballantyne Hotel & Lodge as a Front Desk Agent in April 2010, was promoted to Front Desk Supervisor in February 2011, promoted to Front Desk Manager in August 2012 and promoted again to Assistant Director of Front Office in November 2013. Audrey has had a great influence on our excellent GEI scores, guest retention and our SPG enrollment success by being a dedicated and caring leader who is looking to continue to grow within The Ballantyne Hotel.
Prior to joining the front desk team, Audrey worked as a Shift Manager at Kelly’s On King Irish Hotel, Sydney, Australia and in Dublin, Ireland, Manchester, United Kingdom and Toronto, Canada in various server and bartender positions. Audrey has a degree in Journalism and Mass Communication from the University of North Carolina at Chapel Hill.  
Please join in congratulating Audrey and wishing her success in her new role!

The Ballantyne Hotel & Lodge takes third in North America SPG Enrollment Cup

The Ballantyne Hotel & Lodge was awarded third place in the North America SPG Enrollment Cup contest with a score of 80 percent enrollment and will receive 100,000 Starpoints.  


The Ballantyne Hotel & Lodge Launches New Website

The Ballantyne is excited to present its newly redesigned site, featuring a visual journey with easy navigation, quick calls to action and strong images. The site offers a storytelling approach to bring the hotel experience to life. Visit the new site at

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