Saturday, November 22, 2014

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Bissell Hotels Memorandum

Bissell Hotels

DATE: November 20, 2014
FROM: Soyoung Son, Director of Housekeeping, The Ballantyne Hotel & Lodge
Alastair Jones, Director of Rooms, The Ballantyne Hotel & Lodge
RE:  Carlos Macias Caicedo

Carlos Macias Caicedo
Carlos Macias Caicedo
I am pleased to share that Carlos Macias Caicedo has joined The Ballantyne Hotel & Lodge as assistant director of housekeeping. With a background in housekeeping and front office operations, training and relation management, Carlos brings industry expertise, leadership and positive energy to the role. As assistant director of housekeeping, Carlos will manage housekeeping operations, including rooms, public areas and back of the house areas to achieve and maintain the hotel’s high standards of cleanliness and service. 
Prior to joining The Ballantyne Hotel & Lodge, Carlos worked at the Omni Orlando Resort as assistant director of front office. He was responsible for interdepartmental operations involving front desk, concierge, PBX and guest services while managing 720 guest rooms plus villas. Carlos began his career in hospitality at the Omni Charlotte Hotel.  He held positions as rooms leader in development, loyalty ambassador and front desk agent.
Originally from Ecuador, Carlos received a bachelor’s degree in travel and tourism management from King’s College.
Please join me in extending a warm welcome to Carlos and wishing him success in his new role.

The Tree is Up!

The Bissells are getting ready for the holiday season with the installation of their Christmas tree. 

Pictured: Eduardo Humanyani, Jose Vidal, Chas Bastian, Santo Sanchez, Armando Hernandez.
Not pictured: Erik Kennelly, Eric Steffensen

Just Fresh Now Open in Ballantyne!

Just Fresh is now open in the Harris Building. 

"The Ballantyne area is a growing business community and an upscale neighborhood that desires a quick healthier alternative in the "Quick Service" and "Fast Casual" restaurant segment. We look forward to providing a healthy and delicious menu to both corporate and residential patrons throughout the area," said Shelley Curtin, operating partner.

Click here to check out the menu. 

"New Rooms, No Excuses" at Courtyard

Courtyard by Marriott Charlotte Ballantyne recently completed a major renovation of its 90 guest rooms. 

Thoughtfully planned with frequent business travelers in mind, each room features plush bedding, a functional work space, a separate seating area and complimentary in-room high-speed Internet. The tasteful, tone-on-tone décor with subtle color accents is complemented by the sculptural design of the furniture, providing a rich aesthetic. In addition, the integrated lighting further enhances the architecture and design of the room.

Prior to the renovations, the guest satisfaction scores had suffered. While the service scores were high, the overall scores were dropping due to the outdated rooms. 

“It was obvious that excelling in just one area was not going to cut it,” said general manager Jessica Steves. “We needed to be top notch in all aspects.”  

Following the completion of the rooms, the Courtyard staff adopted “New Rooms, No Excuses” as its mantra as it strives to get the hotel back into the top five percent of all Courtyard hotels. 

“To help motivate associates, we created a little incentive to provide some friendly competition amongst the departments because the harder we all work, the better chance we have of bringing the overall hotel score back to the top five percent, which is what the requirements are to win the Platinum Hotel Award with Marriott,” Steves said. “We have been a Platinum Award winning hotel since 2011, and we aren’t going at stop now.”






October Birthday Lunch

October birthdays were celebrated on Tuesday, November 18 at the Caretaker's Facility. Happy birthday!

Martha Rodas, Guadalupe Calzada, Arlie Robinson, Ally Bellman, Beverly Robb, Kristie Williams

Daniel McCuiston, Leigh Spencer, Adreena Cosby-Redd,  Kat Carter, Alicia Howell, Margaret Bissell, Betsy Schuster

Don Blanchard, Bob Kowolski, Brian Schleicher, Sandra Stilley, Smoky Bissell, Rick Cammer

Todd Petty Featured in Nov. Issue of Starwood Monthly Sustainability Newsletter

Aloft Charlotte Ballantyne's Todd Petty was featured in the November issue of the Starwood Monthly Sustainability Newsletter for his contributions and green initiatives at Aloft.

Each General Manager has the opportunity to submit information about a "Sustainability Champion" to be recognized for their green efforts. Starwood then chooses one champion to recognize each month.

Congratulations, Todd!

Congratulations, October Franchise Player Winners!

Chairman's Challenge 2014

Congratulations to Esther Mukoko and German Rivera (not pictured), recipients of the the $300 referral bonus and the latest contestants for the 2014 Chairman's Challenge!

Do you know someone who would be a great fit in the Bissell organization? You could be the next recipient of $300 — refer three associates and have a chance to win the Chairman's Challenge prize of $2,500!

Nov. 14 Tech Break

The sixth Tech Break was held on Friday, Nov. 14 in the Chandler Training room.

Attendees discussed strategies for digesting the constant influx of digital information that they face on a daily basis, using Pinterest for inspiration and collaboration and using apps like Flipboard and Zinio.

Ted brought in a drone to show the group, and Miguel Santana had his first drone flying experience.

Visit the Tech Break page for a more detailed recap by Ted Mueller.

Cameron Brobst Quoted in Hotels Magazine

Cameron Brobst, Director of Outlets at The Ballantyne Hotel & Lodge was quoted in an article about glassware in the November issue of Hotels Magazine. 

Click here to read the article. 

Bissell Hotels Memorandum

Bissell Hotels

DATE: November 11, 2014
FROM: Tim Toohey, Director of Food & Beverage, The Ballantyne Hotel & Lodge
Alli Hall, Director of Meetings & Events, The Ballantyne Hotel & Lodge
RE: Allison Meyer

Allison Meyer
Allison Meyer

We are excited to share that Allison Meyer is returning to The Ballantyne Hotel & Lodge as a meetings & events manager. Allison’s experience in catering sales, event management and operations, complemented by her familiarity with our property, provides an ideal background for this role. As a meetings & events manager, Allison will coordinate all aspects of the planning process for our smaller wedding market as well as social functions and meetings at The Ballantyne.

Prior to returning The Ballantyne, Allison worked as sales and events manager at Howl at the Moon in Charlotte. She was responsible for generating sales through business development and maintaining client relationships, as well as coordinating on-site events.

Before working at The Ballantyne as a front desk agent, Allison was a sales manager and event coordinator at Andrew’s Capital Grill & Bar and Andrew’s Catering in Tallahassee, Fla.
A native of Tampa, Fla., Allison received a degree in hospitality management from Florida State University. In her spare time, Allison enjoys going to the beach, playing with her golden retriever, Charlie, and experiencing new things in the Queen City.

Please join us in welcoming back Allison and wishing her success in her new role!

Mobile Mammography Bus in Ballantyne Nov. 24 and 25

Charlotte Radiology’s Mobile Breast Center will offer annual screening mammograms in Ballantyne on Nov. 24 and 25 near BAE Systems from 9:00 a.m. until 4:00 p.m. Charlotte Radiology and the American Cancer Society recommend annual mammography for women ages 40 and older. If insurance allows, a baseline mammogram is recommended for women between the ages of 35 – 39. Patients will receive the same quality, compassionate care, confidentiality, expertise and comfortable atmosphere, including digital mammography and female technologists certified in breast imaging. 

Please call 704-367-2232 ext. 6241 to schedule your appointment. While scheduling an appointment is preferred, walk-ins will be accepted on a limited basis. Please have your physician’s name and insurance information available when you call. Click here to access the appointment form which will need to be completed and sent to Charlotte Radiology prior to your appointment. Click here for more information. 

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