Thursday, December 08, 2016

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Pastry Sous Chef Noelle Gogg to be Featured on Charlotte Today

The Ballantyne Hotel & Lodge's Pastry Sous Chef Noelle Gogg will appear on WCNC-TV's Charlotte Today on Monday, December 12 at 11 a.m. Hope you can tune in! We will post the clip if available.

Holiday Open House Photos

We are excited to share photos from our Holiday Open House events and will continue to add them to this album. If you have photos you would to submit, please send them to

Holiday Afternoon Tea

One of the most popular events of the year is Holiday Afternoon Tea at The Ballantyne Hotel & Lodge. Barbara Moase and Ana Quinta enjoy serving tea to our guests and recently had the chance to pose for a photo to promote this signature event. Holiday Afternoon Tea is served Sunday through Wednesday, 1 p.m. to 5 p.m. throughout December, and reservations are required at 704-248-4100.

Submitted by Carl Libonati



DATE: December 6, 2016
FROM: Christina Thigpen, Vice President of Marketing & Communications
RE: Recent Media Coverage

We learned at 5 p.m. that Real Estate Alert, a trade publication, posted a story regarding Bissell in its December 7 issue. We did not provide a comment for the article, which is linked here.

If you have any questions, please contact me at 704-496-1570 or via email.

Thank you.



DATE: December 5, 2016
FROM: Schuyler Clark, Director of Rooms
RE: Sonja Schmal

Sonja Schmal

It comes with a great honor to announce the promotion of Sonja Schmal to night audit lead at The Ballantyne Hotel & Lodge. Sonja has been with The Ballantyne since April 2015. Sonja has been a vital part of the night audit team from day one. Sonja’s new duties include serving as the manager on duty when the overnight manager is not available as well as the overnight trainer. 

Sonja brings years of hospitality experience from working at Walt Disney and other Starwood properties. She has served as the overnight MOD while at the Westin Charlotte. 

Sonja is an active leader with the Boy Scouts of America. She is an avid football fan with her love for the Dallas Cowboys and the University of Florida’s Gators.

Please help me in congratulating Sonja on her new role.

Chairman's Challenge Honors Latest Employee Referral

Congratulations to The Ballantyne Hotel & Lodge's Candelaria Turcios, recipient of the $300 referral bonus as part of our Chairman's Challenge! 

Do you know someone who would be a great fit for our organization? You could be the next recipient of $300! View current openings here.

Rett Turner Earns CCIM Designation

Rett Turner recently received designation as a Certified Commercial Investment Member (CCIM). The designation is awarded by CCIM Institute and is recognized as commercial real estate’s global standard for professional achievement. The requirements for achievement include extensive education, a comprehensive exam and a membership application with a portfolio of qualifying experience. Congratulations, Rett!

Frank Bass Earns Certified Facility Manager Designation

Congratulations to Frank Bass for recently earning his CFM designation (Certified Facility Manager). The CFM is a competency-based designation awarded by IFMA (International Facility Management Association). IFMA’s certification process is designed to assess competency in the field through work experience, education and the ability to pass a comprehensive exam that covers 11 competencies in facility management. Areas of focus include operations and maintenance, project management, finance and business, leadership and strategy, environmental stewardship and sustainability, communication, emergency preparedness and business continuity, human factors, quality, real estate and property management, and technology. This designation is a testament to Frank's commitment to excellence in property management with 26 years of experience and continued pursuit of professional development.  

Submitted by Danielle Fernandez

Tim Roadcap Found His Forward by Being a Continuous Learner

Tim Roadcap is a member of the energy services team at Bissell. He found his Forward by taking a Microsoft Excel class at Central Piedmont Community College in Ballantyne.

“It was a lot of information in two days from 9 a.m. to 4 p.m. Richard Fida let us go and made sure our shifts were covered.”

Shared Services Specialist Audrey Bell sent out an email about the class to the team. “I got the email from Audrey and decided to sign up. I knew a little bit, but I was mostly self-taught.”

Tim handles water treatment at Bissell and uses spreadsheets to keep everyone on track. “I take care of chemicals, test chlorine, and conductivity. Spreadsheets help our team know what is going on to make sure the water is safe.”

“It was nice to take the class starting with the basics and learn more. I’m able to use Excel more efficiently, and I don’t have to figure it out or look for the answers online.”

Tim is interested in taking the intermediate class. “I would love to keep going with it. I didn’t realize there was so much to it. I may even take the advanced course.”

After taking the class, Tim shared his skills with his family. “I use Excel at home. I’m working on a home budget so that we can keep track of what we spend. My wife doesn’t like it that much,” he laughs.  

Check out the Bissell YOUniversity page on goBissell and stay tuned for upcoming classes in 2017.

Bissell Donates $25,000 to Charlotte-Mecklenburg Schools

In honor of tenants in Ballantyne Corporate Park, Bissell made a significant contribution to CMS. With the gift, seven 28277-based elementary schools will receive funding for books to support the North Star Reading Partners Initiative, an effort to work together with the community to help nurture literacy. View the full announcement here.

Mr. and Mrs. Bissell celebrate the gift with children who attend local elementary schools.

The Ballantyne Hotel & Lodge Featured on Rising

Wilson's World visited The Ballantyne to learn about our holiday offerings on November 30.

Volunteer to Spread Holiday Cheer with Bissell Santas

'Tis the season to spread Christmas cheer with one of Bissell's most popular holiday traditions! All team members are invited to dress up in Santa gear (provided by Bissell) and greet Ballantyne Corporate Park, SouthPark and Providence Park communities on December 20, 21 and 22. 

Volunteer shifts will take place each day from 7:30 a.m. to 8:30 a.m., and will be followed by a FREE, hot breakfast at the Courtyard Bistro! 

Sign up for your shift today, and view the Ballantyne Corporate Park map here for specific Santa placement. A volunteer confirmation with more details on costume pick-up and return will be provided by December 19. All hours will be credited to the Spirit to Serve program. 

Thank you in advance for your participation! 

Qinghong Mian Wins Chairman’s Challenge

Congratulations to The Ballantyne Hotel & Lodge’s Qinghong Mian for winning the Chairman’s Challenge and referring the most team members in 2016. Qinghong referred Jenny Demuro and Arnold Zhan to our housekeeping team at The Ballantyne.

Thank you to all of our team members who referred 52 employees this year! We value your efforts in bringing such talented individuals to our organization.

Cubicle Confidential: Tonya Payton

Property Accountant Tonya Payton has been working at Bissell for two years. She manages books for Bissell Media and several Bissell properties.

"I started working here right after we moved to Charlotte from Maryland. I've been a property accountant for twenty years - since my baby was a baby."

Tonya's daughter Morgan is a student at University of North Carolina at Charlotte. "Morgan is the sunshine of my life. She is in school studying to be an anesthesiologist."

In addition to photos of her daughter, Tonya’s work area features pictures of Maddie, her West Highland Terrier and her husband, Lincoln.

"My family is everything. Lincoln and I are celebrating our anniversary in January. We like to binge on Netflix shows and travel."

The Franchise Player winner is the accounting team’s source for an afternoon snack. "I'm the mid-day booster. I always have candy at my desk. There are only a few Skittles left in my candy machine." 

If you know someone who has a charismatic work area, nominate him or her for our next Cubicle Confidential feature on goBissell.

Gingerbread Lane Highlighted in the Charlotte Observer

The Charlotte Observer recently featured an article to promote Gingerbread Lane, The Ballantyne Hotel & Lodge’s signature holiday event to benefit Levine Children’s Hospital, as well as decorating tips from Executive Pastry Chef Ben Kallenbach. 

Complimentary Passes Available to Holidays at the Garden

Our fellow team members have enjoyed the Holidays at the Garden at Daniel Stowe Botanical Garden, and we encourage you to create your own special memories this holiday season. The Golf Club at Ballantyne's Kyle Manus shared his feedback on the event, "It was absolutely spectacular. I enjoyed the orchid house and we are looking forward to our next visit."

This event, which runs until January 1, is not included in our household membership, so this is a wonderful benefit. Employees who have activated their memberships will get priority. We will fulfill additional requests on a first-come, first-served basis. To request passes, please contact Kathy Lindsey at 704-248-2148 or

Ted Mueller's sons Bo (left) and Henry enjoy visiting with Santa Claus at DSBG.

Endhaven Students to Perform Holiday Carols in BCP

Endhaven Elementary School’s Harmony Club will make a special guest appearance in the Park on Friday, December 9. The group of students in grades 3-5 will sing traditional holiday carols at the Audubon Amphitheater from noon to 1 p.m. Stop by to enjoy a festive performance of songs including “Hip Hop Reindeer,” “Like Diamonds in the Sky,” “Sing for Joy,” and “A Wish for the Holidays.”

We look forward to spreading joy and cheer this holiday season!



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