Tuesday, April 28, 2015

Hint: Your username should be the initial of your first name and your last name.
Example: John Smith would be jsmith


Thank you!

Paul Cattieu, Phil Riggins, Michael Beste, Tony Barney, Brett Patterson and Michael Hernandez, helped Community Director, Hailey Rorie, and Second Harvest Food Bank of Metrolina staff load the Cans for a Cause food drive donations on April 28. 

Thank you for your help, and thank you to everyone who donated during the drive! 


Find Your Forward with Bissell’s Walking Wednesdays

On the heels of a successful National Start Walking Day, Bissell is continuing its commitment to wellness by partnering with the Charlotte Chamber’s Healthy Charlotte and Every Body Walk! Take steps toward a healthier life and creating a healthier Charlotte.
Join us throughout May for Walking Wednesdays, a weekly opportunity to walk for 30 minutes or more in your workplace. All participants will receive a Bissell Wellness T-shirt. Please contact your manager to request your tee, as these will be distributed prior to the walks.
Walking Wednesdays Schedule:
The Ballantyne Hotel & Lodge – 8 a.m., 2 p.m. & 5 p.m.
Golf Bag Drop Area
Alida Jacobson, Nick Bucci, Noelene Grosso, Tonya Truesdale & Millie Aponte
Aloft Charlotte Ballantyne – 10:30 a.m.
Amanda Saari

Courtyard by Marriott Charlotte Ballantyne – 11 a.m.
Linda Lemmons

Bissell & Ballantyne Business Center – 11:30 a.m.
Knotts Green
Hailey Rorie, Paul Cattieu, Kristen Banks

Staybridge Suites Charlotte Ballantyne – Noon
David Scapicchio
Each walk will start in front of respective building unless otherwise noted.
This activity is also an option to receive a one-time, activity-related 25 credits for employees participating in Blue Cross Blue Shield of North Carolina’s (BCBSNC) Healthy Outcomes Challenge. Please encourage your team members to participate!
If you have any questions, please contact the Bissell Wellness committee member representing your location.
Also, please share photos via the submission form on gobissell.com.

Dana Rader Golf School Hosts LPGA*USGA Girls Golf

Dana Rader Golf School is proud to serve as Charlotte’s site for LPGA*USGA  Girls Golf, a nationwide developmental golf program that encourages girls ages 7-17 to learn to play golf, build lasting friendships and sample competition in a supportive and positive learning environment. The program has 20 participants, and sessions take place every other Friday afternoon through August 7, with a final event on August 16.

At a recent session inspired by Earth Day, Erik Kennelly, assistant superintendent at The Golf Club at Ballantyne, met with the group to plant a pine tree at the course’s 1st hole.

According to Site Director, Julie Cole, “It’s important for the girls to experience the process—digging a hole, planting the tree, fertilizing and watering in order to appreciate the beauty around them on the golf course. Our golf course is a Certified Wildlife Habitat, complete with grass, sand, trees, flowers, 33 birdhouses for bluebirds, nuthatches and chickadees, and of course, honey bees!”

Later this spring, the girls will attend the 2015 Symetra Classic at Raintree Country Club.

Bissell Hosts Successful Hospitality Career Fair

Bissell hosted a hospitality career fair at The Ballantyne Hotel & Lodge on April 27. Thank you to everyone who made this event a success!

Cheer on Team Bissell!

Want to cheer on the Bissell teams competing in the YMCA Corporate Sports Leagues? Check out the schedules for kickball and volleyball and come out to cheer on your coworkers.

Wellness Spotlight

Courtyard by Marriott Charlotte Ballantyne enjoyed a wellness-focused All Employee Meeting on April 22. Front desk associate Havana Culbreath opened the meeting by leading the group in a Zumba dancing workout. Employees then competed in a Franchise Player Trait contest. Donald Blanchard won the contest and was awarded with a Target gift card. The meeting wrapped up with a healthy lunch that included "3 Bean Salad.

Way to go, Courtyard! 

Spirit to Serve Opportunities in BCP

Ballantyne Corporate Park's sixth annual Earth Day event will be held on Thursday, April 23 at the Brixham Tent from 11:30 a.m. to 1:30 p.m. Volunteers are needed to help with setting up and breaking down the event and to assist at the photo station, activities table, shredding and electronic recycling stations. Click here to register. Contact Hailey Rorie with questions.

On Sunday, May 3, employees have the opportunity to support the American Diabetes Association Tour de Cure by serving as a volunteer at the start/finish near the Brixham Tent, or at a rest stop along the race route. Bissell sponsors the annual event, which benefits the ADA and its fight to stop diabetes.

At the Brixham Tent, the ADA is in need of many volunteers between 6 a.m. and 3:30 p.m. to assist with parking, registration, cheer teams and more! Click here to register and review the full list of volunteer positions. When you register, please note “Team Bissell” in the comments section of the volunteer form.

We are also looking to recruit up to 10 volunteers to operate a rest stop station located along the 10-mile route from 9 a.m. to 11 a.m. Rest stop volunteers will be responsible to cheer on and hydrate race participants. Please contact Michael Beste for more information.

Lunch is provided for all volunteers, and we encourage employees to make it a family event!

Staybridge Suites Charlotte Ballantyne will host its annual fundraising event on Wednesday, May 6, noon – 1:30 p.m., to benefit Give Kids The World Village, the Staybridge Suites brand’s charity. All proceeds from the event will go to the nonprofit to provide a fun and interactive entertainment experience for children with life-threatening illnesses and their families visiting its “storybook” resort. Event festivities will include a cookout lunch, great giveaways, raffle prizes and a dunk tank.

Employees can earn Spirit to Serve hours by assisting with the set-up, break-down, grilling, running food or signing up for a shift in the dunk tank! Register here and contact Joyce Robinson at 704-550-8845 with any questions.

The Golf Club of Ballantyne Supports Veterans

Larry Thomas with The Golf Club at Ballantyne recognized our employees who are veterans during Leadership Council. In addition, he presented Mr. Bissell with a plaque for The Golf Club of Ballantyne being one of the Top 50 fundraising courses in the nation to support Folds of Honor during its annual Patriot Day promotion. The Golf Club at Ballantyne raised nearly $19,000 to benefit the Folds of Honor Foundation, an organization that provides post-secondary educational scholarships for children and spouses of military service men and women killed or disabled while serving our nation.

Pictured left to right: Charles Bastian, Larry Thomas, Ron Stalcup, Harry White, Mr. Bissell, Ken Stephenson

Chef Michael Rayfield at Daniel Stowe Botanical Garden Earth Fest

Chef Michael Rayfield, banquet chef at The Ballantyne Hotel & Lodge, participated in Daniel Stow Botanical Garden’s Earth Fest event on April 18. He gave cooking demonstrations, showed attendees how to plant cucumbers, and talked about the importance of using locally-sourced ingredients. 


April Franchise Player Winners

Ballantyne Business Center
Kristen Banks: Kristen’s loyalty to Bissell, BBC and her team goes beyond words.  Kristen has a natural way about her in keeping calm and positive; all with a big smile as she handles herself in the utmost professional manner.  You’ll never see her “stressed out” or speak negative in any way.  She is the strength and support that continues moving us forward. ~ Marleney Fambrough, Christina Olmstead & Erin Williams

The Ballantyne Hotel & Lodge
Samantha Moore:Samantha Moore is very service oriented and is motivated to ensure that the spa team is offering 5 star service and abiding by Forbes standards. She trains all new hires on Forbes standards and schedules quarterly Forbes standard trainings with all spa staff. On a daily basis she sends out a reminder email to all staff, a Forbes standard of the day. Samantha is very professional and offers 5 star service to every guest. ~Angela Doyle
James Sellitti: I would like to nominate James Sellitti for Franchise Player in recognition for all of his efforts during the last few weeks with our inclement weather situations. He was the definition of Service Orientated not only looking out for our fellow colleagues but also the team from Providence Landscape making sure they had a warm meal and place to potentially lay their head if need be. That could have been an afterthought in some people’s minds, so the fact that James looked out for these folks was very considerate and showed great Integrity. ~Carrie Sepesy
Chris White: Chris is service oriented. Following is one example of the excellent customer service that he provides.  I was the starter and Mrs. Roden, who is a repeat customer, was here for the first time this year and was using a rental set.  She said “I was looking for a golf glove; I thought the rentals came with a glove?” I said I would check on it. I called the Pro shop and within 2 minutes Chris was at the Pavilion with 3 different size women’s gloves and 6 golf balls the customer had left. Chris then gave her the 6 golf balls and said “Glad to be of service, enjoy your round.” Mrs. Roden looked at me and said, “I am a stickler for customer service “that” is what I call Great Customer service, Thank You.” Chris not only made the company and himself, look good in the eyes of the customer, but also me and that is always appreciated from a Starter. ~Harvey Auger
Rita Gabriel:Rita hit the ground running and has handled anything thrown her way. In her short time with us she has shown true professionalism, a positive attitude, willingness to learn, grace and service orientation. All of these qualities are reflected in her positive customer comments ~Carrie Sepesy
With Rita you see someone that is motivated to do her best all the time whether anyone is watching or not.  That is a Franchise Player; someone who pushes themselves to their best performance whether or not they will receive any recognition. ~Brian Schleicher
Harry White: Harry is very flexible; always willing to take on a new task.  He is the guy I go to if we want to try something new or are asked to do something out of the ordinary.  Harry takes pride in his work and he is highly motivated. He can always be counted on to do a job correctly the first time around.  Not because it is expected of him, but because he expects it of himself.  Harry has been an employee in golf maintenance for 15 years. His loyalty is obvious in the years he has been here and his dedication to making the course a better place to play. ~Erik Kennelly

Dale Rogers: Dale Rogers is a Bissell institution. Next to Mr. Bissell, he is our longest serving employee. However, tenure alone is not a characteristic that qualifies one for Franchise Player status. Loyalty is, and Dale epitomizes loyalty. Often working in pre-dawn hours he is the first to focus on ensuring that our properties are presentable. He takes great pride in this in knowing that his effort not only instills pride in what he does, but pride in our fellow employees and our customers when they observe the results of his efforts. He works quietly day after day as a key member of our team and the results of his efforts consistently represent our Slight Edge. ~Ned Curran
Annie Arntz: Annie is service-oriented. She is proactive in communicating with customers to clarify their needs and offer creative solutions.  Annie has made significant contributions across all entities. Most importantly, she has brought a fresh perspective to some of our more our mundane projects, such as the Year-End Letter to tenants. Inspired by collective wisdom, Annie took the project to the next level and really captured the spirit of community that we strive to create within Ballantyne Corporate Park. ~Christina Thigpen
Hailey Rorie: There’s a special element to working at Bissell and Hailey “gets it.” 
Hailey’s first Park-wide event was the Wellness Fair and she took it to the next level. From incorporating seasonal décor to adding new vendors, Hailey understood that the details mattered and clearly demonstrated that she was service-oriented, flexible and motivated. ~Christina Thigpen

YMCA to Build in Ballantyne Corporate Park

The YMCA of Greater Charlotte plans to build a 24,000-square-foot facility in Ballantyne Corporate Park that will be located at the corner of Brixham Hill Avenue and Ballantyne Corporate Place. It will be named Sara’s Y, after Sara Harris Bissell, the late wife of Ballantyne developer Smoky Bissell. 
Click here to learn more about the project.

Bissell Memorandum


DATE: April 13, 2015
FROM: Alicia Howell, Spa Director, The Spa at Ballantyne
RE:  Samantha Moore, Theresa Calloway, Lindsey Woodruff and Melissa Todd

We are pleased to announce several well-deserved promotions at The Spa at Ballantyne.  
Samantha Moore has been named guest services manager. Sam has worked for The Spa for nine years as a trainer. During this time, she has mainly served as the lead at The Spa’s front desk but has also worked in reservations, retail and attending. Sam is a true champion of Starwood Brand Standards, always sending out a standard of the day and exemplifying Five-Star service.  Sam’s positive attitude, professionalism and attention to detail make her an ideal candidate for the role of guest services manager.
Theresa Calloway has been promoted to assistant spa director. She was most recently spa operations manager since 2013. Theresa has thrived at operational effectiveness and has created many new SOPs which have translated into savings for professional products, amenities and linen costs. Theresa truly leads by example and is a working manager at all times, assisting her team while simultaneously ensuring the guests are cared for and we are meeting their expectations.  In her new role she will oversee not only the spa attendants, massage and esthetics departments but also the salon staff and act as Manager on Duty daily. 
Lindsey Woodruff has been appointed to front desk supervisor. Lindsey has worked as a front desk agent and trainer for The Spa since 2013. Lindsey is an extremely detail-oriented person who has a very strong analytical approach to solving problems.  She has mastered all the operating systems in The Spa and is an excellent trainer to new hires on correct system operations. Lindsey also has a very high standard for professionalism and communicates with both internal and external clients on a Five-Star level at all times. In her new role she will spend time at both spa and golf outlets as well as Dana Rader Golf School and Gallery Restaurant in the future.
Melissa Todd has been named lead massage therapist. Throughout her ten years as a massage therapist trainer for The Spa, Melissa has always maintained her tier 4 status by meeting all her goals. She excels at customer service and has been a mentor for many massage therapists new to our organization. Melissa is a very organized individual who will offer support and stability to her team of 25 – 30 members.  We look forward to Melissa sharing her exciting ideas for development for the massage team.
Please join me in congratulating Samantha, Theresa, Lindsey and Melissa and wishing them success in their new roles!


Join Team Bissell and Take the Ride of Your Life

On May 3, Bissell invites employees to join forces with the American Diabetes Association to stop diabetes by participating in the 2015 Charlotte Tour de Cure. The race will start and finish at the Brixham Tent in Ballantyne Corporate Park, and offers four course options (63 miles, 43 miles, 24 miles and 10 miles) that will route riders through the beautiful south Charlotte. 
By participating, employees can earn 25 wellness credits toward the Healthy Outcomes Challenge and Bissell will cover the cost of registration fees. Register here using code “TC2015”, or contact a Wellness Committee representative to complete the online registration for you by April 24.

Volunteer at the race and earn Spirit to Serve hours. Click here for volunteer information.   

*Associates who register and do not participate will be responsible for reimbursing the company. This coupon code is for employees only. 

Bissell Wellness Committee:
Amanda Saari (Aloft ), Kristen Banks (BBC), Alida Jacobson (BH&L), Nicholas Bucci (BH&L), NoeleneGrosso (BH&L), Tonya Truesdale (BH&L), Linda Lemmons (Courtyard), Hailey Rorie (Corporate), Millie Aponte (Corporate), Paul Cattieu (Corporate), David Scapicchio (Staybridge)

Tenant Golf Night

Bissell invites Ballantyne Corporate Park tenants (including Bissell employees) to play the course at  The Golf Club at Ballantyne on Wednesdays from April 15 through September 2* for only $25 after 4:45 p.m.

On April 15 and 22, play for half price with a donation of five cans to the BCP Cans for a Cause Food Drive benefiting Second Harvest Food Bank of Metrolina. Drop off donations at check-in at the Pro Shop. 

Tee times are required. Please call The Golf Club at 704-248-4383 to make your reservation. 

Tenants may bring a friend. The $25.00 fee includes a non-alcoholic drink at the Pavilion. Rental clubs (Nike or Titleist) are available for $15, including six golf balls.

*excluding  May 13, June 17 and July 22

Let's Connect on Facebook!


"Like" the Bissell page to find out about news and events within the organization. 

"Like" the Ballantyne Corporate Park page to learn about news and events in corporate park.

Copyright 2013 by GoBissell.com