Saturday, January 31, 2015

Hint: Your username should be the initial of your first name and your last name.
Example: John Smith would be jsmith


Franchise Players Year-End Celebration

The Franchise Players Year-End Celebration was held on Tuesday, Jan. 27 at the Lodge. Congratulations, 2014 Franchise Players

Click here to download photos from the event. 

Congratulations, January Franchise Players!

Theresa Pfiester - Ballantyne Hotel & Lodge
Theresa performs BEST PRACTICES in every department she works for or with and is eager to challenge the process at any given time to ensure efficiency and productivity for the team. She is certainly a TEAM PLAYER who will come in early, stay late, or trade days with other staff members when needed and always puts forth the extra effort to complete a job to the highest level. - Kelly Penick

Lindsey Woodruff - Ballantyne Hotel & Lodge

Lindsey’s Integrity is demonstrated daily on the job.  She is consistently going above and beyond in attending to guest requests as well as treating her coworkers with the utmost respect. Her SELF ESTEEM is contagious, and her thorough execution of every task is to be admired. - Kelly Penick

Joelle Ferrugia – Aloft Charlotte Ballantyne
Joelle is a continuous learner who strives to learn everything that is available to her.  Joelle never does anything halfway; her tasks are always complete and done well. Joelle always has an amazing attitude and is extremely detailed and thorough with everything that she does. - Amy Putnam

Michelle Castano- Aloft Charlotte Ballantyne
The trait that Michelle best exemplifies is being service-oriented. She is not only excellent at her job; she goes above and beyond to make guests feel welcome and appreciated. She has the impressive skill (slight edge) of being able to remember the names and drink preferences of the majority of our repeat guests and uses that to make the guests happy. When they come into the hotel they are always pleased that she greets them by name and offers them a drink before they even have to ask. - Kaitlyn White

William Rorie – Aloft Charlotte Ballantyne
William Rorie is willing to help the Hotel in any way that it needs.  He is always flexible: willing to make beds when shorthanded, filling in wherever needed and being on-call etc.  William Rorie is definitely a significant part of Team Aloft. - Todd Petty                                 

2015 Chairman's Challenge

Congratulations toKay Jackson, Rosee Nimely and Jessie Myers (not pictured), recipients of the the $300 referral bonus and the latest contestants for the 2015 Chairman's Challenge! 

Do you know someone who would be a great fit in the Bissell organization? You could be the next recipient of $300 — refer three associates and have a chance to win the Chairman's Challenge prize of $2,500!

Biometric Screenings

Bissell is offering  on-site biometric screenings on Feb. 5 and 6. 

Log in and visit the Wellness page for details. 

Wellness at Work

Check out this short video featuring Sandra Weber, Massage Trainer and Mentor at The Spa at Ballantyne, to learn how to improve your posture at work with the help of an exercise ball.

Aloft and Todd Petty Honored at Visit Charlotte’s Partner of the Year Awards

Visit Charlotte announced the winners of the Partner of the Year Awards at an awards breakfast and ceremony at the Charlotte Convention Center on January 21. 

Aloft Charlotte Ballantyne was one of three hotels nominated for Select Service Hotel of the Year, and Todd Petty received the Hospitality Unsung Hero Award. Winners were nominated by Visit Charlotte employees and partners to celebrate their outstanding performance and partnership during the past year.

Bissell Memorandum


DATE: January 19, 2015
FROM: Ned Curran, President & CEO
RE: Golf Maintenance Realignment

As part of our collective efforts to best manage assets, we have realigned golf maintenance within the organization. Kyle Manus and his team will now report to Woody Allen. The golf maintenance group will continue to work closely with property services to ensure consistencies on the fringe areas between the golf course and office buildings.
Kyle and his team have kept the golf course in great condition year-round, and our hope is that this new structure will even further improve operations.
If you have any questions, please do not hesitate to let me know.

Tech Break Recap

Tech Break #7 Recap - Jan 16th, 2015

A Year in Review: Ted reviewed the three most talked-about apps for 2014 from Tech Breaks

  1. We looked real-time @ Waze - noted many of the advancements since 1st discussion (now includes gas prices and restaurants).  Jimmy Gubelli, Miguel Santana and HC Bissell discussed how they love Gasbuddy to find the cheapest gas in town.  It’s free for android and ios.
  2. Skitch - we discussed one of our favorite annotation apps and it’s integration with Evernote.  Real-world applications for how to add annotated pictures to work orders and/or building inspections.
  3. Evernote - talked about integration with skitch as well as Hello (for business cards).  Miguel also mentioned Wunderlist as an alternative to Evernote - a good in-between solution when you want something more robust than apple notes, but less complex than Evernote.  If you can’t figure it out, check YouTube for trainings, or for a more professional angle try

iCloud - Mike Lyons asked about it and all can learn about it @ - great for (if nothing else) backing up your i-device and activating ‘find my iPhone’.  Same functionality with Droid via findmyphone.

Jimmy Gubelli also detailed how he is utilizing Airdroid3 for sharing across devices - Androids answer to what Apple introduced with Yosemite OS.

Renee Kilminster mentioned how she loves the keyring app for frequent/loyal customer programs (  Liberate your keychain and get coupons/notifications for the store you are in!  Other option for the same need is Cardstar (

To spread your scope and look globally for best apps, some reading below.

Articles on best Phone/iPad Apps for 2014

Articles on best Android Apps for 2014

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